Terms of service
[Updated on 11/6/2025]
1. General information
1.1 Purpose of the GTC
These general terms and conditions of sale (hereinafter referred to as the « GTC ») apply to all orders placed by any consumer or non-professional client (hereinafter referred to as the « Client(s) ») via the website https://weeplow.com/ (hereinafter referred to as the « Site »).
The seller is the American company AEC Enterprises, LLC, located in UT, 7533 S CENTER VIEW CT Suite #4241, WEST JORDAN, UT, 84084 UNITED STATES, whose SIREN number is 943468934 and VAT number FR09891382566 (hereinafter referred to as the « Seller »).
The GTC are written, as well as all contractual information mentioned on the Site, in French. Any translation is provided for informational purposes only. In case of contradiction or difference in interpretation between the French version and a translated version, the French version shall prevail in all its provisions and shall be the sole reference.
2. Availability and updates of the GTC
The GTC are made available to Clients on the Site.
The GTC are binding on the Client who acknowledges, by checking a box provided for this purpose, having read and accepted them before placing an order.
Order validation by confirmation constitutes acceptance of the GTC in effect on the day of the order by the Client.
The Client acknowledges having the required capacity to contract, meaning they are 18 years or older and not under guardianship. Furthermore, the Site is exclusively intended for sales to consumers or non-professionals. When the Client places an order on the Site, they declare and guarantee that the order is for personal and non-commercial purposes only, without intention to resell for commercial purposes.
The Seller reserves the right to revise or modify the GTC at any time and without notice. The applicable GTC are those in effect on the day of the order.
2.1 Clauses of the GTC
The nullity of a contractual clause does not automatically result in the nullity of the GTC, unless this clause is essential or decisive for the agreement between the Parties.
The temporary or permanent non-application of one or more clauses of the GTC shall not be considered a waiver of the other clauses of the GTC which continue to produce their effects.
2.2 Products and reviews
2.2.1 Products
The products sold on the Site (hereinafter referred to as the « Products») each have a description mentioning their essential characteristics.
The Seller makes all reasonable efforts to accurately display the Products, including their colors. However, the actual color you see will depend on your system configuration, and the Seller cannot guarantee that your computer will display these colors correctly. The photographs illustrating the products do not constitute a contractual document.
2.2.2 Reviews
Reviews published on the Site are collected and managed by the independent trusted third party Judge.me Ltd, whose website ishttps://judge.me/.
It is exclusively the responsibility of this third party to implement procedures for collecting, verifying authenticity, and more broadly, ensuring the reviews comply with applicable legal and regulatory requirements. The Seller's responsibility cannot be engaged in this regard.
The Seller has the express authorization to relay these reviews on its Site, without its responsibility being sought regarding their authenticity or compliance, which are exclusively the responsibility of the third party.
Orders
To place an order, the Customer must choose the desired products in the desired quantity and click on "Add to cart". This action adds the product to the Customer's "Cart".
The Customer may:
Get a summary of the products you have selected or modify your order by clicking on the "Cart" icon accessible at the top right of each page;
Continue selecting products;
Complete your product selection and proceed to order details by clicking on "My Cart" then "Continue".
The Customer will be directed to the next step and will be asked to log into their customer account or fill in the necessary identification information, including their first and last name, postal address, phone number, etc.
The information provided by the Customer when placing the order is binding. Once the order is placed, the Customer cannot change this information. In case of an error in the recipient's contact details, the Seller cannot be held responsible for the inability to deliver the Product.
Subsequently, the customer will be able to choose the desired delivery option from the following choices:
Relay Point Delivery;
Standard home delivery (estimated delivery time for mainland France is 3 to 5 days from the order date);
Express home delivery (estimated delivery time for mainland France is 1 to 2 days from the order date excluding Sundays & public holidays).
The Customer will then be prompted to enter payment information (credit card or PayPal). The Customer will have the option to save all their information for future purchases.
Before clicking the "Confirm" button, the Customer has the opportunity to review the details of their order and the total price, correct any errors, or modify their order if necessary, and must confirm that they have read and accepted the Terms and Conditions by checking the box "I have read and accept the terms and conditions."
When the Customer places an order, they receive an order and payment confirmation by email.
Products are sold and delivered subject to availability. In case the ordered Product is unavailable, the Seller will immediately inform the Customer by email and reserves the right to cancel the order and refund the Customer as soon as possible using the same payment method used for the order. If, for any reason, this is not possible, the Seller will contact you to arrange the refund.
Delivery
The Seller may not be able to deliver to certain countries or regions, in which case it will be impossible for the Customer to enter a delivery address in that country.
Once the order is ready to be shipped, the Customer will receive shipping information by email.
If the order does not arrive on the expected date, please contact the carrier's customer service and provide the tracking number indicated in your order confirmation. If you have not received a tracking number, or if the tracking number is incorrect, please contact the Seller by email at contact@weeplow.com.
Although the Seller strives to deliver the Products within five (5) business days following order confirmation, delivery may take longer. If the delivery time exceeds twenty (20) business days, the Customer may cancel the order.
Orders destined for the French overseas departments and territories (DOM TOM) or abroad will be shipped and delivered by local partners. Local partners, delivery times, and fees vary depending on the region or country of delivery and will be indicated to the Customer on the order confirmation page.
In case the delivery cannot be carried out for any reason related, for example, to an incorrect delivery address, the inability to deliver the mail to you, or non-payment of fees, duties, and taxes (if applicable), the Seller reserves the right to keep the total order amount if the order is not returned to the Seller.
Price
The price due by the Customer is the amount shown on the order summary which the Customer has reviewed before finally confirming their order.
Prices are indicated in euros.
The cost of each delivery method is clearly indicated at the time of order. If the Seller is unable to deliver the order in full and must make several deliveries, there will be no additional charges for subsequent deliveries. For any order with a delivery address within the European Union, the Seller will also collect VAT, which means that VAT (value-added tax) must be paid with all Product prices and delivery fees payable according to an order. For these orders, the prices shown on this Site include VAT.
For any order with a delivery address outside the European Union, the order may be subject to import fees, duties, and taxes, including VAT, which the Customer is required to pay. Please note that these import fees, duties, and taxes are not included in the prices displayed on this Site and are not the responsibility of the Seller, who does not collect these fees, duties, and taxes and has no information on their amount, as they vary from country to country. We advise you to contact the local customs office for more information before placing your order. Please also note that if you do not pay these fees, duties, and taxes, you will most likely not receive the ordered Products, without the Seller being obliged to refund this order.
Payment methods
Payment is made immediately online at the time of order. Notwithstanding the application of article R. 642-3 of the Penal Code, the Customer will pay for their order by credit card or Paypal.
The Site is equipped with an online payment security system allowing the Customer to encrypt the transmission of their banking data via the payment platform's secure server. At no time will the Customer's banking data pass through the Seller's IT system.
Entering the credit card number or any other payment method online and the final validation of the order will serve as proof of the entire order, in accordance with the provisions of law no. 2000-230 of March 13, 2000, adapting the law of evidence to information technology and relating to electronic signatures as reproduced in articles 1365 and 1366 of the Civil Code. They will also constitute the enforceability of the amounts committed by the capture of the items listed on the order form.
The order validated by the Customer will only be considered effective once the relevant banking payment center has given its approval. In case of refusal by said center, the order will be automatically canceled and the Customer will be notified of the failure on the order validation page.
Archiving and proof
In accordance with article L. 213-1 of the Consumer Code, the Seller commits to keep and archive on any medium, for ten (10) years, all documents related to contracts concluded between the Customer and the Seller (including communications, order forms, and invoices) with a value equal to or greater than €120 and to guarantee the Customer access to them at any time.
These communications, order forms, and invoices may be produced as proof of the contract.
Right of withdrawal
The Customer has a period of thirty (30) days from the date of receipt of their order to exercise their right of withdrawal.
If an order of multiple Products is delivered separately, the withdrawal period expires thirty (30) days after the day the Customer received the last Product.
To exercise the right of withdrawal, the Customer must inform the Seller by email at the following address:contact@weeplow.com. The Customer may use the withdrawal form below.
……………..
WITHDRAWAL FORM TEMPLATE
(Please complete and return this form only if you wish to withdraw from the contract.)
To the attention of [the professional inserts their name, geographic address, and email address here]:
I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the good (*)/for the provision of services (*) below:
Ordered on (*)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if this form is notified on paper):
Date:
(*) Strike out the unnecessary option.
……………..
When exercising their right of withdrawal, the Customer will return the Products to the Seller in their original packaging, with inserts and accessories, without undue delay and no later than fourteen (14) days from the day the Customer communicated their withdrawal decision to the Seller.
Returns are completely free for all orders delivered in mainland France, within the European Union, and the United Kingdom. The Seller will provide the Customer with a prepaid return label or an equivalent free return method.
The Seller will proceed with thefull refundof the returned Product(s),including the initial standard delivery fees, withinfourteen (14) daysfrom the notification of withdrawal by the Customer. The Seller may delay the refund until the actual receipt of the Products or until receipt of proof of shipment, the date considered being the earlier of these two events. The refund will be made using the same payment method used for the order, unless otherwise agreed.
Excluded from the refund are:
additional costs related to choosing a delivery method other than the standard delivery offered (e.g., express delivery);
any depreciation of the Product resulting from handling other than that necessary to establish its nature, characteristics, and proper functioning.
In case of a damaged Product upon receipt, the Customer must inform the Seller within three (3) days following delivery at the addresscontact@weeplow.com,attaching photos of the package, the Product, and the shipping label. The Seller will then take charge of replacing or refunding the concerned Product,at no cost to the Customer.
Damaged Products
Upon receipt, the Customer is invited to check the condition of the package. In case of damage or non-compliance, the Customer must inform the Sellerwithin three (3) daysatcontact@weeplow.com,attaching photos of the package (inside and outside), the Product, and the shipping label.
The Seller will provide aprepaid return labeland will coverthe replacement or full refund of the Product. No return or processing fees will be charged to the Customer.
Warranties
All Products sold on the Site benefit from the legal warranty of conformity (as defined in Articles L. 217-4 and following of the Consumer Code) and the warranty against hidden defects (as defined in Articles 1641 and following of the Civil Code), allowing the Customer to return defective or non-compliant Products free of charge, provided they have been used normally.
In accordance with Article D. 211-2 of the Consumer Code, the information on how to implement legal warranties is as follows:
Contractual warranty
The Seller guarantees itsgravity water filters and their tanks for a period of ten (10) years from the date of delivery. Other Products are subject to common law and applicable legal warranties as mentioned in Article 10.
This contractual warranty is exercised, at the Seller’s discretion, by repair or replacement of the gravity water filter or a defective tank. It exclusively covers defects attributable to a design, manufacturing, or material fault, excluding:
Damage resulting from normal wear and tear,
Use not in accordance with the intended purpose of the product,
Lack of maintenance,
Intervention or modification carried out by an unauthorized third party.
This contractual warranty applies independently of the legal warranties to which the Customer is entitled under Article 10 of the General Terms and Conditions of Sale.
To benefit from this, the Customer must contact the Seller as soon as possible via the email contact@weeplow.com. Please include in this notice information about the damage or defect, including photos, as well as any useful proof (invoice, description, etc.).
Liability
The Seller cannot be held responsible for damages caused by improper use of the Products sold on its Site or by failure to follow usage precautions. Furthermore, the Seller is not responsible for losses due to events beyond its reasonable control, including but not limited to: fires, floods, storms, riots, civil unrest, pandemics, war, nuclear accidents, and terrorist activities.
The Seller is never responsible for indirect or consequential losses or damages that are a side effect of the main loss or damage, such as loss of profits or loss of opportunity.
Please note that the availability of third-party products and the compatibility of any Product with them, as indicated in each relevant Product description, depends on the supply of these Products by the respective third party, who may discontinue them or make changes to these third-party products, which may result in the Product not being compatible with that third-party product. Such unavailability or changes do not engage the Seller's liability in any way.
Processing of personal data
In the context of distance selling, the Seller collects and processes personal data concerning the Customer.
The data collected and processed are necessary for processing the Customer's order and for customer relationship management, in accordance with the French Data Protection Act of January 6, 1978, and the European Regulation of April 27, 2016 (GDPR).
This collection and processing are carried out under the conditions explained in the Privacy Policy available on the Site.
The exercise of rights may be carried out by the Customer by contacting the following address: contact@weeplow.com or 7533 S Center View Ct Suite #4241, West Jordan, UT, 84084, USA.
Dispute resolution and applicable law
In case of dispute, you should first contact the Seller's customer service by email (contact@weeplow.com) to try to resolve the dispute informally.
If the Customer has previously submitted a complaint to the Seller's customer service and it was not resolved satisfactorily, the Customer may, in accordance with the provisions of the Consumer Code regarding amicable dispute resolution, refer the matter free of charge to the Consumer Mediation Center of the Justice Conciliator.
In case of dispute, the Customer may file a complaint on the site: https://www.cm2c.net/ or by postal mail by writing to: 49 Rue de Ponthieu, 75008 Paris The costs of mediation are borne by the Seller.
After a failed attempt at amicable resolution, the Customer may bring the case before the court of their place of residence.
The Terms and Conditions are governed by French law.