Privacy policy
WEEPLOW (hereinafter “we” or “our”) is committed to ensuring that your personal data is collected and processed only in accordance with the rights and responsibilities set out by applicable data protection laws and regulations, including the European Union General Data Protection Regulation (“GDPR”). WEEPLOW is the controller of the personal data you provide and is therefore responsible for such personal data under applicable data protection law.
This privacy policy sets out how WEEPLOW processes and protects the personal data you provide. Please read this privacy policy before using the website or submitting any personal data.
WEEPLOW may update this privacy policy from time to time. When updates occur, WEEPLOW will make the new policy available on the website and indicate the date of the latest revision. We encourage you to periodically review the applicable privacy policy to stay informed of any changes. By continuing to use the website, purchase products, or contact customer service after the revised privacy policy comes into effect, you acknowledge that you have read, understood, and agreed to the current version of the privacy policy.
Our website may contain links to other websites of interest. Once you use these links to leave our site, please note that we have no control over these other websites. Therefore, we cannot be responsible for the protection and privacy of any information, including personal data, you provide when visiting these sites, and these sites are not governed by this privacy policy. You should exercise caution and review the privacy policies of the respective websites.
How We Use the Information We Process – Legal Grounds for Processing
To fulfill our obligations and rights toward you, we process the personal data you provide as follows:
Processing related to product purchases:
Processing orders, preventing fraud, delivering products, product warranties, resolving disputes, payment collection, handling claims, recalls, and refunds, as well as complying with legal obligations (such as bookkeeping). WEEPLOW may also process personal data to contact you post-purchase to request feedback about your shopping experience and review purchased products.
Personal data will be processed as long as necessary to fulfill WEEPLOW’s obligations, including warranty facilitation.
Newsletter and marketing subscription:
Processing to send product information, special offers, organize contests, conduct market research, measure interest in WEEPLOW’s website, products, and services, and improve them. Personal data will only be processed after receiving your consent and until that consent is withdrawn.
Product registration for warranty:
Processing to register information related to the warranty of purchased products. Personal data will only be processed after receiving your consent and until that consent is withdrawn.
Processing necessary for contact purposes:
Including processing claims, recalls, and refunds. Personal data will be processed as long as necessary to fulfill WEEPLOW’s obligations.
Unsolicited personal data:
Any personal data you voluntarily provide to WEEPLOW, other than the above, is deemed given under consent, granting WEEPLOW the right to process it until consent is withdrawn. You are informed that such personal data may be accessible to other website visitors. If you wish to withdraw consent, WEEPLOW may require information on the location of these personal data to take appropriate action.
Third parties and data transfers:
WEEPLOW may engage third parties to provide the services above. These third parties may access your personal data to deliver services for WEEPLOW, including but not limited to address verification, order confirmations, storage and distribution to suppliers, credit/debit card processing, banks and financial service providers, social media interactions, and online marketplaces.
Personal data collected from you is stored in the European Economic Area (EEA) but may also be transferred and processed outside the EEA in compliance with applicable laws.
We never share, sell, or trade your personal data with third parties for marketing purposes.
Law enforcement and legal processes:
WEEPLOW may disclose personal data if required by law, court decisions, subpoenas, or government orders, or to cooperate with law enforcement or other government agencies.
WEEPLOW may also disclose personal data it deems necessary to protect against fraudulent, abusive, or illegal activity, investigate and defend against claims, and protect business operations and legal rights.
Processing related to your user account:
When you create a user account, personal data provided is processed within the account to enhance the customer and user experience. In this account, you can access your personal data and how it is processed:
Product purchases, newsletter and marketing subscriptions, product registration for warranty, and customer service interactions, as described above.
By creating an account, you consent to the processing of this data from the time your consent is received until it is withdrawn, while WEEPLOW reserves the right to process data as needed to fulfill its obligations.
Your Rights
Right of access: You can request information about your personal data processed by us at any time.
Right to rectification: You can request corrections to inaccurate personal data, including completion of incomplete data.
Right to restriction: You can request WEEPLOW to limit processing of your data if i) the data is inaccurate (processing will be limited pending verification) or ii) processing is unlawful, in which case you may request restriction instead of deletion.
Right to erasure: You can request deletion of your personal data. WEEPLOW may retain data for backup, fraud prevention, legal obligations, or other legitimate reasons.
Right to object to legitimate interest processing: You can object to processing based on WEEPLOW’s legitimate interests. WEEPLOW may counter and demonstrate legitimate grounds.
Right to data portability: You can request a copy of your personal data or have it transferred to another party.
Direct marketing: You can opt out of direct marketing by following instructions in marketing emails.
How to exercise your rights
Contact WEEPLOW via the details below and indicate the right you wish to exercise. You may need access to the same email used during purchase or registration for identity verification. You also have the right to file a complaint with the competent data protection authority.
Security
We commit to protecting your personal data. Measures include firewalls, password protection, and authentication controls. Only authorized employees, agents, and service providers with confidentiality obligations can access your data. However, internet transmission carries inherent risks.
In case of a security breach causing accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, WEEPLOW will promptly assess the risk to your rights and freedoms and notify you and the relevant data protection authority if needed.
If you suspect your personal data has been compromised, contact WEEPLOW immediately.
How we use cookies
A cookie is a small text file stored on your computer or mobile device and retrieved on subsequent visits.
WEEPLOW uses information collected automatically—excluding personal data—through cookies and other technologies to personalize your website experience and monitor and analyze site usage. Please refer to WEEPLOW’s Cookie Policy below for more details.
Additionally, WEEPLOW may occasionally use analytics technologies to measure and evaluate website traffic and generate browsing reports. This technology does not collect personal data and operates independently with its own privacy policies.
Data Controller Contact Details
Please contact WEEPLOW if you wish to:
Receive information about personal data processed
Correct personal data
Request limitation or deletion of personal data
Ask questions regarding WEEPLOW’s privacy policy
Contact for GDPR information:
Email: contact@weeplow.com
________
OLCAM
209 Av de la République 93800 Epinay-Sur-Seine France
OLCAM
209 Av de la République, 93800 Epinay-Sur-Seine, France
Cookies We Collect
Below are the categories of cookies we collect and their purposes. Aside from strictly necessary cookies (always active), the cookies collected for each user depend on their individual preferences, confirmed upon their first visit to the Weeplow site.
Strictly necessary
Required for site operation, always active, and allow saving your cookie preferences.
Marketing
May be installed by advertising partners to provide more relevant ads. They do not store personal information directly but allow aggregate data analysis to improve site performance.